Integrating job lifecycles to meet client SLAs

Integral uses Causeway’s maintenance management and accounting software to manage the UK’s largest mobile maintenance fleet, delivering planned & reactive maintenance and project works in every UK postcode.
With over 1,300 vehicles in the field, Integral uses the Causeway maintenance management solution to ensure it delivers exceptional service to its retail and banking clients within strict SLAs, resulting in high client retention and extra work from clients.

The fully integrated modules within the Causeway Maintenance Management solution enable planned and reactive maintenance to be managed together. Utilising mobile workforce technology and telematics vehicle tracking, the Causeway solution ensures that Integral gets the engineer to the right site at the right time.

By combining helpdesk, engineers diary, job management and costing with accounting and payroll, Integral is able to give operational performance information to clients whilst providing company management information, all from a single system.

Supporting the Maintenance Process

Causeway’s maintenance solutions have been developed specifically for contractors delivering PPM and reactive maintenance services to the built environment. Featuring a comprehensive suite of integrated modules they encompass every aspect of managing a service & maintenance workforce, including mobile technologies and vehicle tracking.

Powerful functionality ensures optimum use of both internal and sub-contracted resources and can be combined with Causeway’s supplier management accounting solutions for even greater efficiency improvements and cost-savings.