Helpdesk

The system is designed to work to best practice processes, reducing costs in key business areas and delivering a more efficient service to your internal customers.

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Strategic benefits

• Saves time with flexible and automated communication processes like auto-issue email reminder
• Continuous monitoring of your service through the compliments and complaints process
• Cost and efficiency levels monitored by performance indicators
• The provision of information on Service Level Agreements (SLAs) and other performance measurements enables management of any number of suppliers
  

Tactical benefits

• Process driven to meet the needs of facilities departments
• Compatibility with handheld technologies improves working practices and provides real-time data and reporting facility for mobile workers
• Provision of information about Service Level Agreements (SLA)s and other performance
  measurements enables the management of an unlimited number of suppliers
• Full audit trail established by ability to link purchase orders and invoices
• Stock levels can be controlled to deal with planned and reactive tasks
• Actual costs can be measured against estimates
• Costs of reactive and planned jobs can be controlled with the ability to cross charge
• Risk analysis information, for issues like asbestos management, can be generated

Operational benefits

• Easy to use with simple display
• Instant access to your customers and clients via intranet or ASP
• Centrally held information can be shared by associating jobs to: suppliers, SLAs, assets, priorities, budgets, contracts and technicians
• Workloads can be managed on a daily or weekly basis
• Recent jobs can be analysed by reference to building, date, asset and other categories
  

Integration with other modules

• Asset Management – helps manage planned jobs and maintain a full asset history
• Invoice Checking – helps to eliminate double invoicing and payment for incomplete or
  unsatisfactory jobs
• Purchase Order – helps requisition labour or materials required for job completion
• Stock Control – helps track part usage
• Survey Manager – facilitates response to client needs identified by feedback
• Technician Diary – assigns jobs
• Resource Booking – generates jobs from bookings requiring equipment, catering and layout setups

FULLY INTERNET ENABLED