Helpdesk
The fm facts Helpdesk module delivers a suite of management and operational tools for the efficient control of reactive and planned maintenance tasks. The flexible and automated communication processes save time and the inclusion of data information on Service Level Agreements (SLA’s) and other performance measurements enables the management of any number of suppliers.
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Mobile fm
Providing enhanced communication via a PDA unit means that live data can be transmitted and back again. This leads to improved levels of database information, more rapid communication, reduced costs in key business areas and an enhanced service to your internal customers.
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Asset Management
The fm facts Asset Management module is a tool that delivers a complete history of all work, planned and reactive, relating to the asset. It includes relocations and breakdowns. The possession of such reliable data generates savings in PPM budgets and helps with pre-planning of budgets and asset replacement.
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Requester Intranet
The In-Tray screen is designed to provide a single point at which users can book, log, track and monitor the progress for the helpdesk, room booking and visitor management.
The fm facts Requester Intranet provides all users, whatever their discipline, with access to relevant information, without overloading them with unnecessary data.
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Procurement Management
The fm facts Procurement Management module comprises of three main areas: Stock Control, Purchase Orders and Invoice Checking. These modules enable effective management of stock rooms and improve budgetary control with a full history of activity.
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Supplier Intranet
The fm facts Supplier Intranet module allows chosen internal and external suppliers access to their reactive and planned (PPM) jobs on-line. This system enables access to the information they require directly, eliminating the need to contact them by telephone, email or fax.
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