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The application comprises a suite of technologies that enables on-line collaborative contract document authoring, performance database management, and performance measurement by a geographically dispersed team. The on-line performance measurement can take place via browser based, on-line forms or via a WAP enabled mobile phone.
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Key Features
- Ability to create on-line Service Level Agreements (SLAs) and register Key Performance Indicators (KPIs)
- Drill down options provide any level of detail required by the user
- Produces exception reporting notification when key tasks fail to be completed
- Measurement forms can be accessed by mobile phone, PDA, or web browser
- Standard browsers supported, requiring no plug-in technology
- Online forms enable managers, suppliers and customers to record their own view of performance
- Online reports automatically process data in real time
- Ability to produce attractive user friendly reports
- Ability to 'cut and dice' performance data according to the user requirements
- The data can be transformed into any other data format, such as spreadsheets or word processing applications
Key benefits
- Enables consistency in evaluation of performance across a variety of data sources
- Provides complete accuracy in terms of processing
- Saves time in processing data
- Allows customer focused reporting which can be accessed any time, from any where and from any device
- Easy to implement and very cost effective
- Enables organisations to deliver services in the most effectively and economical way
- Modules are flexible and adaptable
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What our clients say...
"There is a pervading culture of professionalism, enthusiasm, ownership and responsibility from everyone we met at Integrated fm and the organisation’s people are eager ambassadors of the company."
Midlands Excellence Audit,
October 2005 |
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