fm on-line
Powerful intranet-based suite of tools that delivers
concise, relevant data to a range of users
The concept of fm on-line is to provide all users, whatever their discipline, with access to relevant information, without overloading them with unnecessary data. Designed to provide a single point at which users can book, log, track and monitor progress easily for helpdesk, room booking and visitor management.
- Provides instant communication with users improving customer service
- Modular system allowing you to purchase what you need, when
you need it
- Allows global access from other countries
Key features
- Fully intranet-enabled
- SaaS - Software as a Service
- Online job requests
- Online room bookings
- Online visitor registration
Tactical benefits
- Available 24/7 enhancing customer service
- Increases visibility and helps to raise the profile of the FM department
- Reduces incoming telephone calls to the helpdesk
- Reduces time spent by operators logging bookings and jobs
- Branded to fit with your current intranet design and corporate branding
Main requester view of fm on-line
Operational benefits
- Ability to book resources (rooms, equipment, catering), log visitors and reactive helpdesk jobs
- Function to check progress of activities online (a user would
only see their own jobs and bookings)
- Self registration function removes the need to enter log-in details
repeatedly
- Single point at which users can book and track progress
Room profiles screen
Case study - Sage UK Limited
Using the intranet, staff can now see the availability of all rooms and make their own bookings online, while the FM department is able to monitor and optimise room use.
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Related products/services
- fm facts Resource / Room Booking - Manages all company resources e.g. rooms, car parking Link
- fm facts Visitor Management - Manages visitor experience from arrival to departure link
- fm facts Helpdesk - Efficient control of reactive and planned maintenance tasks link
- fm facts Supplier Helpdesk - Enables authorised suppliers on-line access to work requests link
- SaaS 'Software as a Service' - The online alternative to installed business solutions link