fm facts Helpdesk
Powerful suite of management and operational tools
for the efficient control of reactive and planned
maintenance tasks
The flexible and automated communication processes save time and the inclusion of data information on Service Level Agreements (SLAs) and other performance measurements enables the management of any number of suppliers.
- Increases efficiency with flexible and automated communication processes
- Company wide solution that allows requesters to log and
monitor their own jobs
- Actual costs can be measured against estimates providing
management reporting for budget purposes
Key features
- Fully intranet-enabled
- SaaS - Software as a Service
- Full cost control and budgeting
- Performance indicators (SLA's)
Tactical benefits
- Process driven to deliver predictable results
- Compatibility with handheld technologies improves working practices and provides real-time data and reporting facility for
mobile workers
- Provision of information about Service Level Agreements (SLAs) and other performance measurements enables the management of an unlimited number of suppliers
Requester helpdesk screen
Operational benefits
- Easy to use system with simple display screens
- Centrally held information can be shared by associating jobs to: suppliers, SLAs, assets, priorities, budgets, contracts and
technicians
- Workloads can be managed on a daily or weekly basis
- Administration is reduced through the intranet as requesters log their own calls
Raising a helpdesk job
Case study - Microsoft
“We looked at several systems and decided that the fm facts Helpdesk module was robust and flexible enough for our needs,” recalled Microsoft facilities manager Jim Ellison.
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Related products/services
- fm on-line - Fully-intranet enabled helpdesk, resource booking and visitor registration Link
- Asset Management - Complete history of all work relating to any asset link
- Mobile fm - Cost-effective solutions for mobile workforces link
- Helpdesk Strategic Reports - On-line performance related reports with drill down functionality link
- Outsourced Helpdesk - Independent service providing accurate supplier performance result link
- SaaS 'Software as a Service' - The online alternative to installed business solutions link