Mobile fm
Delivers enhanced two-way communication via PDA
between base and remote technicians
Deploying teams of mobile technicians is an essential element of many facilities management departments and can significantly increase efficiency as well as saving cost/time spent on duplicate administration. There are a number of ways in which improved communications with a mobile workforce can also help to reduce environmental impact, ranging from lower vehicle emissions to increased plant efficiency.
- Increased efficiency of mobile workforces by allocating tasks to technicians in the field
- Enhanced client expectations through improved Service Level Agreement (SLA) attainment
- Removal of constraints on technicians as they are able to
receive instructions remotely and complete information when attending jobs
- Maintains an accurate level of database information by
collecting information remotely
- Speedier communication so that, for example, parts can be
ordered while technicians are on site and jobs can be closed quicker
Key features
- SaaS - Software as a Service
- GPRS, WiFi, can be cradle-based
- Across any mobile network
- Links with fm facts Helpdesk
- Provides 'real time' data for reporting
Tactical benefits
- Mobile workers can carry out planned and reactive tasks as well as surveys on risk analysis and health and safety
- Reduces geographic constraints on the workforce
- Real-time data enhances decision making and improves
technicians’ efficiency, which has a positive impact on SLA
performance
- Communication with your workforce is improved
- Client service improvement as technicians can react to verbal requests in the field by logging the task over the PDA
- Information captured at source reduces error rates and
eliminates double entry
Job list - reactive and planned jobs
Operational benefits
- Powerful, lightweight portable devices are easy to use with minimal training required
- Software is process driven and impacts minimally on existing working procedures
- Improved communication with base reduces technicians’ travel time
- Data updates at site of task reduces administration time
Jobs in progress and Job details screens
Related products/services
- Helpdesk - Efficient control of reactive and planned maintenance tasks Link
- Asset Management - Complete history of all work relating to any asset link
- Digital Pens - Instantly transfers data via special paper and digital pen link
- SaaS 'Software as a Service' - The online alternative to installed business solutions link