Smart Performance Manager
Manages and evaluates customer service delivery
via a browser online or WAP phone
Smart Performance Manager is an online application that enables users to manage the delivery of services to their customer in a way that is completely transparent and auditable. In addition it enables organisations to deliver services in the most effective and economical way.
- This module comprises a suite of technologies that enables
online collaborative SLA authoring, performance database management, and performance measurement by a geographically dispersed team
- Produces exception reporting notification when key tasks fail to be completed as well as drill down reporting
- Ability to create on-line Service Level Agreements (SLAs) with centralised control and the registration of Key Performance Indicators (KPIs) including management consolidation of supplier performance
Key features
- Fully intranet-enabled
- Saas - Software as a Service
- Processes data in ‘real-time’
- User friendly and easy to use
- Online reports
Tactical benefits
- Enables consistency in evaluation of performance across a
variety of data sources
- Allows customer focused reporting which can be accessed any time, from anywhere and from any device
- Online forms enable managers, suppliers and customers to
record their own view of performance
Performance drill down dashboard
Operational benefits
- Drill down options provide any level of detail required by the user
- Standard browsers supported, requiring no plug-in technology
- Online reports automatically process data in real time and can produce attractive user-friendly reports
Performance tend reports
Related products/services
- Purchasing Manager - Comprehensive business intelligence reports about purchasing activities
Link
- Plant Manager - Manages and evaluates customer service delivery link
- Supply Chain Management - Manages approved suppliers more efficiently link
- SaaS 'Software as a Service' - The online alternative to installed business solutions link