fm facts Supplier Helpdesk
Enables authorised suppliers direct on-line access to
information relating to their planned and reactive jobs
The fm facts Supplier Helpdesk allows authorised internal and external suppliers access to their reactive and planned (PPM) jobs on-line. This system enables access to the information they require directly, eliminating the need to contact them by telephone, email or fax.
- Saves time and money by providing your suppliers with instant access to jobs, thus removing the need to return ‘back to base’
- Suppliers can check for new jobs within their current vicinity, from any desktop PC
- Cuts down travelling time, therefore reducing costs and
improving efficiency
Key features
- Fully intranet-enabled
- SaaS - Software as a Service
- Enhances supplier relationship
- Supplier access to jobs
- Supplier performance
Tactical benefits
- Improves communication with operators and users enhancing client service
- Provides an instant view of supplier workload improving performance and communication
- Provides ‘real time’ data for enhanced reporting
Supplier view - update/close jobs
Operational benefits
- Single supplier view for ease of use
- Suppliers can only view their own jobs
- Easy to view which supplier is within their service level agreement
- Removes the need for duplicate entries e.g. updates and job
notes
Related products/services
- fm on-line - Fully-intranet enabled helpdesk, resource booking and visitor registration Link
- Helpdesk - Efficient control of reactive and planned maintenance tasks link
- Outsourced Helpdesk - Independent service providing accurate supplier performance result link
- SaaS 'Software as a Service' - The online alternative to installed business solutions link