Support Team
For answers to queries or technical problems, our friendly
support team is always on hand
We also provide an online service which enables you to log-in to a client specific area via the Integrated fm website and view the progress of your support calls as well as our performance.
Our focus is on providing excellent client service and supporting our clients through project implementation and thereafter. Client queries are dealt with via telephone and email, in addition our Account Managers are trained to answer functional and semi technical questions. To support our approach and ensure we consistently deliver to client expectations we monitor our performance and share our internal targets and performance with our clients.
Our on line reports service provides access to client specific information and includes:
- Drill down functionality from top level information to specific notes on each call
- Latest support news including an update relating to our hosted service
- Useful software tips and tricks relating to the fm facts product and general technology
- Information is available in a variety of formats including PDF and Excel
Key benefits
- Experienced team of operators
- ‘On line’ client reports
- Performance measures in place
- Excellent client service
Our promise
The support team commit to communicate and update clients on the progress of their queries and resolve them as efficiently as possible to the satisfaction of the client.